Coaching individuals or groups on telephony skills
Coaching on best practice for telephone operators in Competency, Attitude & Impression, giving them the tools to handle calls to the best of their ability and enhancing your company image.

Behavioural tests on individuals or groups
These simple tests will help identify mismatches between your perceived values of your customers’ requirements and their actual requirements. From these tests we can show how to change behaviours to match the customers’ expectations.

Understanding your clients’ values and knowing how to win their business through adapting behaviour
Learn the skills to be able to adapt to be more in tune with each of your clients needs, values and individual behaviours in order to be more successful in winning the business.

"Many strategic threats arise from individuals within an organisation - for example, their lack of skills or experience and de-motivation” (strategic risk analysis DTI 2006).